Last updated: October 27, 2026
Need to return an order? You have 30 days from the date of delivery to request a return. Start by emailing [email protected] with your order number and what you’d like to return.
How to get started
Tell us your order number and the reason for your return. We’ll give you the return destination and instructions by email. Please contact us before posting your parcel so it reaches the right place. Include your order details with the return and package the item securely.
Who pays for return shipping?
For a return because you changed your mind or no longer want the item, you pay the return shipping cost.
If the product has a quality problem, VISTAROVE pays the return shipping cost. Email us first so we can arrange the return and explain how the shipping cost will be covered. Photos of the issue and packaging can help us understand what happened.
When will I receive my refund?
Once we receive your returned item, we’ll complete the return and refund review within 3 days and email you the outcome. If approved, we’ll issue the refund within 5 days after approval, using the original payment method where possible.
Issuing a refund and seeing it in your account are separate steps. Your bank or payment provider may need additional time to post the refund. If it hasn’t appeared after their stated processing period, get in touch and we’ll help check it.
Damaged, faulty, or incorrect items
Please check your order when it arrives. If something is damaged, faulty, or different from what you ordered, contact us with your order number and a description of the problem. We’ll review it with you and explain the next steps.
Changing or canceling an order
Contact us as soon as possible if you need a change or cancellation. If the order has already shipped, the return process may apply.
Where should I send my return?
Email us for the return address for your order. Our registered and operating address below identifies our business; please do not send returns there unless our customer support team gives you that address for your return.
This policy does not limit any consumer rights that apply to your purchase.
Who operates VISTAROVE?
VISTAROVE is operated by Guangzhou Weike Trading Co., Ltd. (广州委棵贸易有限公司), registered in China on August 19, 2024. Legal representative: Chen Shixiang.
Registered and operating address: Room 201, No. 46 Nanyue Lower Street, Dongchong Town, Nansha District, Guangzhou, Guangdong, China.
Customer support: [email protected]